At Noveaura™, we proudly back the quality of our products and aim for your complete satisfaction with every purchase. If for any reason you're not satisfied, we're happy to offer a refund or replacement for the item(s) purchased.
To initiate a refund or replacement, please reach out to our customer service team within 30 days of receiving your order. We'll guide you through the return process. Returned items must reach us within 30 days of the original purchase date.
Please be aware that you'll be responsible for the cost of return shipping.
Upon receiving the returned item(s), we'll process your refund or replacement within 10-14 business days, with refunds issued to the original payment method.
Kindly note that items showing signs of use or damage are not eligible for a refund.
